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Full-Time, Remote

Software Support Specialist

ABOUT US:
We’re Traction® Tools—the first officially licensed software for companies running on the Entrepreneurial Operating System®, aka EOS®. We are a fast-growing, dynamic SaaS startup, and are on a mission to help businesses run more efficiently through software. Our support team is responsible for providing world class support to all of our existing clients and being a resource to our internal teams as well. We strive to provide clients with a positive and memorable experience with our approach; an interaction that actually has clients wanting to call a support team over and over, rather than dreading the call. We provide solutions to help our clients optimize the use of our software and go the extra mile. Ensuring they have what they need the first time, no callbacks here.

MAIN RESPONSBILITIES:

  • Provide concierge level support to our clients.
  • Create positive experiences for our clients through interaction.
  • Respond to clients’ questions and tickets through our ticketing systems.
  • Answer support-related phone calls – inbound and outbound.
  • Client retention using proactive outbound efforts.
  • Build relationships with existing clients.
  • Provide live software training sessions for clients.
  • Our clients win when we win – you’re always going the extra mile, ensuring the clients question or issue is answered in one reply.
  • Learn EOS® (Entrepreneurial Operating System) by reading the Traction® books and participate in continuing education.

ABOUT YOU:

  • Great attitude (smile-through-the-phone level of great!)
  • Experience working with customers over the phone and you genuinely love it! (Even better if your experience is in software support.)
  • Must be able to train people of all levels on our software.
  • You go the extra mile – providing the minimum isn’t good enough for you.
  • Video conference capabilities – Be ‘client ready’ in appearance.
  • Computer, camera, highspeed internet and a quiet place in your home without distractions.
  • Extremely tech-savvy (great troubleshooting skills.)
  • Common sense galore (you often hear of situations and are puzzled why other people don’t get the simplest of things.)
  • Follow through (you finish your tasks and projects all the time, nothing falls through the cracks.)
  • Be above average at email (concise, articulate writing.)

Note: We are specifically looking for people who are overqualified for this opening. Mostly because we find it more fun to work with really awesome people, and secondarily because there is opportunity for advancement as the firm grows. If you don’t love people and enjoy working with your computer/software, please do not apply (it won’t be great for either of us).

Please include a cover letter. Resumes without one won’t be considered.

While we genuinely appreciate your interest in employment with Traction® Tools, we can only respond to the most qualified candidates.

What is 7+4? Answer numerically.

Traction® Tools is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.