New Update: Our Concierge-level Service Just Got Even Better


New Update: Our Concierge-level Service Just Got Even Better

Traction® Tools was built on the core value of We Love Helping. More and more companies are discovering how far our Client Success Team will go to make sure our clients get the most enjoyment out of our EOS® software. But we’re not satisfied with concierge-level live support, because our next core value won’t let us: Be an Optimizer. At Traction Tools, we’re constantly looking for new ways to be better.

That’s why we’re excited to announce our latest optimization in your customer experience with Traction Tools support. We’ve overhauled our knowledge base so you can find the help you need, faster than ever. The new Traction Tools knowledge base has a new look and feel, and it’s been completely reorganized so you can quickly and easily get the answers you need.

Check out the new knowledge base!

What’s New in the Traction Tools Knowledge Base

While our client success team has a reputation for outstanding service, sometimes you just want a quick answer. That’s where the knowledge base comes in. Articles are arranged by topic, and we’ve streamlined the categories to simplify your search.

The site has been stripped down to make it simpler and less distracting, visually. We also funneled topics into specific search paths and categories. The purpose-based organization makes more sense and provides a more satisfying experience.

When you enter the site, you’ll see four quick options to get the answers you need:

  • Search by keyword
  • View articles on getting started
  • Check out the latest features
  • Browse video tutorials

All these improvements are designed to help increase your team’s productivity by getting you up and running faster with Traction Tools.

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Check Out the Knowledge Base

We are continually optimizing and improving Traction Tools software, and everything across your entire user experience—from your very first encounter with us. We’ll keep making updates to the knowledge base (and our software, of course!), and we want to hear your feedback. If you have an idea that would make your experience with Traction Tools better, let us know!

Check out the Traction Tools Knowledge Base

Kathy Mayfield

About the Author

Kathy is the Integrator at Traction® Tools and, quite frankly, one of the main reasons our company took flight. After joining forces with Certified EOS Implementer™ Todd Smart as his executive assistant in 2013, she helped catapult Smart Partners, Inc. into a thriving entrepreneurial company. By that time, Kathy’s love affair with EOS® was a done deal. A few years later when the saucy little startup Traction Tools appeared on the EOS scene, Kathy switched gears and focused her attention on making Traction Tools an operational success. Her work at Traction Tools has been described by our Visionary as “akin to transforming an airplane into a rocket ship—mid-flight.” She harnessed and directed our energy toward rapid growth. She’s done the same as the director of learning and a member of the Leadership Team of the Female Integrator Mastermind (FIM).